Refund Cancellation Policy

At greensbasket, we want you to enjoy a smooth and satisfying shopping experience. If, for any reason, you wish to cancel or return an order, we’ve made the process clear and straightforward — in full accordance with EU consumer rights.

 

1. Your Right to Cancel

If you are purchasing as a consumer (a private individual, not a business), you have the legal right to cancel your order within 14 days without giving any reason. (Except Orders containing Vegetables & Frozen products)

The 14-day cancellation period starts:

• When you or a person authorized by you (other than the carrier) receives the goods, if your order contains one or more items delivered together, or
• When you or your representative receives the last item, if your order was delivered in multiple shipments.

2. How to Cancel Your Order

To exercise your right of withdrawal, please inform us clearly (for example, by email or phone) of your decision to cancel.

Greensbasket

Voltastraße 36

68199 Mannheim

Germany
📧 support@greensbasket.de
To meet the cancellation deadline, simply send your notice before the 14-day period expires.

3. Refunds

Once we receive and inspect the returned goods, we’ll issue your refund within 14 days of receiving your cancellation notice.
Refunds will include the original delivery costs (except for additional fees if you chose a non-standard shipping option) and will be made using the same payment method used for your order — unless we agree otherwise.

We may delay the refund until we receive the goods back or you provide proof of return, whichever occurs first.

4. Returning Goods

You must send the items back to us within 14 days of notifying us about your cancellation. Please ensure the goods are securely packed and returned in their original condition.

Return address:
Greensbasket
Voltastraße 36

68199 Mannheim
Germany

You are responsible for the return shipping cost, which is estimated at a maximum of €9.99.

You will only be liable for any loss in value if the goods were handled in a way beyond what is necessary to check their nature, quality, or functionality.

5. When Cancellations or Returns Are Not Possible

For health, safety, and fairness reasons, the following items cannot be returned or refunded:

• Goods made to your personal specifications or clearly customized.
• Perishable or time-sensitive items (such as fresh produce, dairy, or bakery goods).
• Products listed under our “Save Food” category.
• Alcoholic beverages whose price depends on market fluctuations beyond our control.
• Sealed goods that are unsuitable for return due to hygiene reasons, once opened or unsealed.
• Goods that, after delivery, have been inseparably mixed with other items.

6. Fresh Produce (Mango) Policy

Please note that fresh mangoes and similar perishable fruits are highly sensitive products. Their internal quality cannot be verified without cutting them open.

All concerns or complaints regarding mangoes must be reported within 24 hours of delivery.
After this period, we are unable to offer replacements or refunds, as the natural ripening process and handling conditions are beyond our control.

By purchasing such items, you acknowledge and accept these conditions.