Privacy Policy

At Greensbasket, your privacy matters.
This Privacy Policy explains how we handle your personal information when you browse, shop, or interact with us through our website or services (collectively, the “Services”).

Our online store runs on Shopify, which powers our e-commerce operations and supports secure transactions. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. What We Collect

We collect only the information necessary to serve you better, process your orders, and enhance your experience with us. This may include:

• Contact details such as your name, address, phone number, and email.
• Payment and transaction data like card details, billing info, and order history.
• Account and preference data if you register with us.
• Communication records from emails or messages you send to our team.
• Technical information such as your IP address, browser type, and usage patterns gathered automatically through cookies or similar tools.

2. How We Use Your Information

Your data helps us make shopping at greensbasket smooth, secure, and personal. We use it to:

• Process orders, payments, deliveries, and returns.
• Provide personalized recommendations and improve your browsing experience.
• Send order updates, promotional offers, or other information (only if you’ve opted in).
• Detect, prevent, or investigate fraudulent or unlawful activities.
• Comply with legal requirements and maintain platform security.

We do not sell or rent your personal data — ever.

3. How and When We Share Information

We may share information only with trusted third parties who assist us in running our business, such as:

• Shopify, our e-commerce platform provider.
• Logistics partners (e.g. DHL, DPD) for shipping and delivery.
• Payment processors to complete secure transactions.
• Service providers and consultants for analytics, IT, and marketing support.

These partners are obligated to handle your data responsibly and in accordance with privacy laws.

We may also share data if required by law, during legal proceedings, or in the case of a business transfer or merger.

4. Cookies & Analytics

We use cookies and similar tools to enhance performance, remember preferences, and analyze how our website is used.
You can adjust your cookie settings anytime in your browser.

5. Your Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal data.
• Request a copy of your data (data portability).
• Restrict or object to specific processing.
• Withdraw your consent for marketing communications at any time.

To exercise these rights, contact us at support@greensbasket.de. We may verify your identity before acting on your request. 

6. Data Protection & Retention

We follow industry-standard measures to protect your information from unauthorized access, loss, or misuse.
Your data is stored only as long as needed to fulfil the purposes mentioned above or as required by law.

Please note that while we maintain strict security procedures, no online platform can guarantee 100% security.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect data from minors. If you believe a child has provided us with their information, please contact us for immediate removal.

8. International Data Transfers

Your data may be transferred or stored outside your home country (including to Shopifyservers).
When this occurs, we ensure that appropriate safeguards—such as EU Standard Contractual Clauses—are in place to protect your rights. 

9. Updates to This Policy

We may occasionally revise this Privacy Policy to reflect changes in our practices or legal obligations.
The updated version will always be available on this page, with the “Last Updated” date indicating when it was modified. 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us at:

📧 support@greensbasket.de